Customer Service

THEBLACKBAT.COM customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at Anytime, 24 hours a day! Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

Return Policy for
You can return your order to our warehouse for a refund, credit or an exchange.
  1. Items must be returned within 30 days. Sale items can only be returned for a full merchandise credit.
  2. Return merchandise must be unworn and in its original packaging with all tags attached.
  3. Intimates and swimwear may not be returned.
  4. You can now send back your return merchandise for a refund or exchange within 30 Days. (in contiguous 48 United States).
How To Process A Return

Email our Customer Service department with your question. You will receive your response within 24 hours, send us your return! Sorry original shipping fee (if any) does not apply.
or Contact our 24/7 Customer Service at 718-316-8518
USA Shipping Policies

We ship to all 50 states; P.O. Boxes; U.S. territories; and APO/FPO addresses.
Orders are shipped by UPS (except P.O. Boxes and APO/FPO addresses, which are shipped by USPS). Your shipping charge or service may vary depending on the weight of your package. For a price estimate and tracking please visit
Shipping within the contiguous United States
2 or more items ships FREE!!!
Method & Charge Placed Delivery
Flat Rate - Based on weight Anytime 5-10 Business Days
Standard - Based on weight Anytime 4-7 Business Days
Second Day - Additonal $10 Before 2:00 p.m. EST 2 Business Days
Express Next Day - Additional $20 Before 2:00 p.m. EST 1 Business Day
Saturday Delivery - Additional $15 On Friday before 2:00 p.m. EST/ Must be placed with Express Next Day Shipping 1 Business Day/ Saturday
“Business Day” excludes weekends and public holidays.
Please note: The above shipping details are for the contiguous United States only and do not apply to Alaska, Hawaii or International shipping. For international shipping, please click here.
Economy Shipping
Delivery in 5-10 business days after placing your order.

We will send you a confirmation email once your order has been shipped. Please allow 48 hours for your tracking information to update. You can track your package at

Economy Shipping orders will be shipped by UPS Mail Innovations and delivered by USPS.
At its discretion, USPS will attempt one to two deliveries. If someone is not present to accept the package, USPS may decide not to leave it at the designated address and the package may be held for pick up at your local post office or returned to sender. If your package is not left at the designated address, please contact your local post office for details.